What is Cashmere?
Cashmere is a type of wool that is found and obtained from cashmere goats. The reason why cashmere is considered to be a premium material is due to it's softer feel, lighter weight and it provides better insulation than wool.
Where can I buy Niveus products ?
We are an online company and all products are sold through our website at the moment.
What do I do if I want to order Bespoke?
For bespoke enquiries please e-mail us at customerservice@niveusdesigns.co.uk.
Genuineness
Our cashmere materials are sourced from Inner Mongolia and we guarantee that all materials used at Niveus Designs are of the absolute highest quality and genuineness.
Size & Fit
Sizes shown are UK sizes. Please refer to the sizing guide for a correct fit and conversion between different systems.
All our regular-sized items are made according to standard sizes. Bespoke items are made with your exact measurements.
If you are unsure about the sizes and would like more information please contact us at customerservice@niveusdesigns.co.uk.
Shipping
Postage and Packaging fee is £40 to anywhere in the world.
Return Policy
All standard sized items may be returned subject to condition and handling charges. Returned items must be received 2 weeks after delivery. Bespoke items may be altered free of charge but may not be returned. Postage fees may not be refunded.
Materials
We offer both 10% and 100% cashmere fabrics at the moment.
Delivery Standards
All items are delivered in their coat covers in a black reinforced cardboard box.
Delivery Time
All our coats are tailor-made, and would therefore take a reasonable amount of time to complete. Regular sizes would take between 2-5 weeks. For bespoke enquiries please e-mail us at customerservice@niveusdesigns.co.uk.
Customs & Excise Duties
Niveus products are shipped out of Hong Kong, therefore import duties and various taxes maybe charged once the parcel reaches its destination country and these charges will have to be paid by the recipient. Unfortunately we do not have control over these charges as import duties are calculated as a percentage of the value of the item/s purchased and this varies from country to country. If you would like to get more information regarding these charges we would advise you to contact your local customs office.